Odisha Extends E-KYC Update Deadline for Ration Card Holders Amid Connectivity Challenges

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Bhubaneswar: In a significant move to ensure no beneficiary is left behind, the Odisha government has announced an extension of the deadline for updating e-KYC details for ration card holders. The new deadline comes as a relief to thousands of residents who have faced challenges due to connectivity issues and technical difficulties in rural and remote areas. 

The original deadline for completing the e-KYC process was set for February 28, 2025, but the state government has now extended it to March 31, 2025. This decision was made after numerous reports surfaced about beneficiaries struggling to complete the mandatory online verification process, particularly in regions with poor internet connectivity. 

Why the Extension? 

The e-KYC (Electronic Know Your Customer) process is a crucial step in streamlining the Public Distribution System (PDS) and ensuring transparency in the distribution of food grains and other essential commodities. However, many ration card holders, especially in rural Odisha, have faced hurdles due to: 

1. Poor Internet Connectivity: Several villages in Odisha still lack reliable internet access, making it difficult for residents to complete the online verification process. 
2. Technical Literacy: A significant portion of the population, particularly the elderly, is not well-versed with digital tools, leading to delays in updating their details. 
3. Server Overload: The sudden surge in users attempting to complete the e-KYC process before the original deadline caused server crashes and slow processing times. 

Government’s Response 

The Odisha government has acknowledged these challenges and is taking proactive steps to address them. Food Supplies and Consumer Welfare Minister, stated, 

“We understand the difficulties faced by our citizens, especially in remote areas. The extension of the e-KYC deadline is a step towards ensuring that no one is deprived of their rightful benefits due to technical or connectivity issues.” 

To facilitate the process, the government has also announced the following measures: 

1. Mobile Camps: Special camps will be set up in rural and tribal areas to assist residents in completing their e-KYC updates. 
2. Awareness Drives: Local authorities will conduct awareness campaigns to educate beneficiaries about the importance of e-KYC and guide them through the process. 
3. Helpline Support: A dedicated helpline number will be operational to address queries and provide technical assistance to ration card holders. 

How to Complete E-KYC 

Ration card holders can update their e-KYC details through the following methods: 

1. Online Portal: Visit the official Odisha Food Supplies portal and follow the instructions to complete the e-KYC process. 
2. Mobile App: Use the “Odisha Ration Card” mobile app available on Android and iOS platforms. 
3. CSC Centers: Common Service Centers (CSCs) across the state are equipped to assist beneficiaries in updating their details. 

Impact on Beneficiaries 

The extension of the e-KYC deadline has been widely welcomed by residents, particularly those in remote areas.
The e-KYC process is expected to bring greater transparency and efficiency to the PDS, reducing the chances of fraud and ensuring that benefits reach the intended recipients. With the extended deadline, the Odisha government aims to achieve 100% coverage, leaving no beneficiary behind. 

Looking Ahead 

As the state moves towards a more digitized and transparent system, the success of initiatives like e-KYC will depend on the government’s ability to address infrastructure gaps and ensure inclusivity. The extension of the deadline is a step in the right direction, but sustained efforts will be needed to bridge the digital divide and empower every citizen to access their entitlements seamlessly. 
For further assistance, ration card holders can visit the official website of the Odisha Food Supplies and Consumer Welfare Department or contact the helpline at 1967.